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Customer privacyPrivacy Policy
How Samaan Store collects, uses, protects, and manages customer information for orders, delivery, support, and store communication.
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Information we collect
Samaan Store may collect your name, phone number, email address, delivery address, city, order details, selected products, color or finish, quantity, payment confirmation details, support messages, and any information you share while placing an order or contacting support.
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How we use your information
We use customer information to confirm orders, process checkout, arrange delivery, provide tracking updates, respond to support requests, handle exchanges or claims, prevent fraud, improve product listings, and maintain a reliable shopping experience.
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Payment and advance information
If an advance payment or payment proof is required, we use the submitted proof only to verify the order and match the payment with your checkout details. Do not share card PINs, passwords, wallet credentials, full banking access details, or other sensitive payment credentials through messages or forms.
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Delivery and courier sharing
To deliver your order, we may share necessary details such as your name, phone number, address, city, order amount, and package information with courier or logistics partners. These details are shared only for delivery, tracking, and order handoff purposes.
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Support, claims, and delivery videos
If you report a damaged, wrong, missing, or not-as-described product, we may request order details, product photos, and a clear delivery or unboxing video. This information is used to review the claim, verify the issue, and coordinate a possible resolution according to Samaan Store policy.
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Marketing communication
Samaan Store may use your contact details to send order updates, support replies, product availability messages, discount information, or store announcements. You can request that promotional communication be stopped, but order and support messages may still be sent when needed.
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Cookies and website analytics
Our website may use cookies, browser storage, analytics tools, and similar technologies to remember cart items, wishlist data, discount codes, browsing preferences, page performance, and product interest. These tools help improve speed, usability, search, filtering, and checkout behavior.
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Local storage and cart data
Samaan Store may store cart items, wishlist items, selected discount codes, and related checkout preferences in your browser local storage so your shopping session remains available when you continue browsing or return to the website.
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Information protection
We take reasonable steps to keep customer information protected from unauthorized access, misuse, loss, or disclosure. No online system is completely risk-free, so customers should avoid sharing sensitive credentials and should contact support if they suspect unauthorized use of their order details.
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Data retention
We keep order, support, payment verification, and delivery records for as long as needed to complete the order, resolve claims, meet business requirements, prevent abuse, and comply with applicable record keeping needs. Information that is no longer required may be deleted or anonymized.
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Customer rights and corrections
You may contact Samaan Store support to correct inaccurate order information, request updates to your contact details, ask questions about stored information, or request deletion where it is practical and does not conflict with active orders, claims, fraud prevention, or record keeping needs.
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Third-party links and services
Samaan Store may link to third-party services such as courier tracking pages, payment providers, or social platforms. Their privacy practices are controlled by those services, so customers should review their terms before sharing information outside the Samaan Store website.
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Policy updates
We may update this Privacy Policy when our store features, delivery process, payment handling, support workflow, or legal requirements change. The latest version shown on this page applies to website use and orders placed after the update.