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Store termsTerms and Conditions
Review the terms that apply when browsing Samaan Store, placing orders, making payments, and using our support services.
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Overview
These terms apply when you browse Samaan Store, add products to cart, place an order, submit payment proof, contact support, or use any store feature. By using the website, you agree to follow these terms and provide accurate information during checkout and support communication.
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Product information and availability
We try to keep product titles, images, descriptions, specifications, colors, prices, stock status, and offers accurate. Product appearance may vary slightly because of lighting, screen settings, image rendering, or supplier updates. Availability can change before an order is confirmed, especially for limited stock items.
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Orders and checkout
When placing an order, customers must provide correct name, phone number, email address, delivery address, product selection, color or finish, quantity, and any required payment information. Samaan Store may contact the customer to confirm unclear details before processing the order.
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Pricing, discounts, and promotions
Prices are shown in the currency displayed on the website and may change without prior notice. Discount codes, sale badges, promotional prices, and free shipping offers may have conditions, minimum order values, expiration dates, or product exclusions. Only one discount may apply unless the checkout specifically allows otherwise.
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Payments and payment proof
Customers are responsible for submitting accurate payment information and valid payment proof where required. A 200 advance payment is required to confirm and process an order. Orders may remain pending until the advance payment and payment proof are reviewed. Do not send sensitive card, bank, or wallet credentials through normal messages. If payment proof is unclear, incomplete, or mismatched, support may request additional confirmation.
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Shipping and delivery
Delivery timing depends on product availability, order confirmation, courier service, destination city, weather, holidays, and operational conditions. Delivery estimates are not guaranteed unless clearly stated. Customers must be reachable on the provided phone number so delivery teams can coordinate handoff.
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Returns, exchanges, and order issues
If an item arrives damaged, incorrect, incomplete, or not as described, contact support as soon as possible with order details, photos, and a clear explanation of the issue. Customers must record a clear video at the time of delivery and unboxing to claim a damaged, missing, wrong, or not-as-described product. Return or exchange approval depends on product condition, packaging, reported issue, supplier policy, video proof, and review by our support team. Change-of-mind returns or exchanges are not accepted.
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Customer responsibilities
Customers should review product information, specifications, compatibility, color, quantity, delivery address, and payment details before placing an order. Customers are responsible for keeping account or order information secure and for responding promptly when support needs confirmation.
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Cancellations
Cancellation requests should be made before the order is processed or dispatched. Once an order has been packed, shipped, or handed to a courier, cancellation may not be possible and the request may be treated under the return or exchange process instead.
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Website content and acceptable use
The content, layout, images, product data, branding, and store features are provided for shopping and support purposes. Customers must not misuse the website, attempt unauthorized access, submit false information, interfere with store operations, or copy store content for misleading or commercial misuse.
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Limitation of responsibility
Samaan Store is not responsible for delays or issues caused by incorrect customer information, courier disruptions, third-party services, supplier delays, device incompatibility caused by customer selection, or events outside reasonable control. Our responsibility is limited to reviewing and resolving valid order issues according to store policy.
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Updates to these terms
Samaan Store may update these terms when store operations, policies, payment methods, delivery handling, or product categories change. The latest version shown on this page applies to website use and orders placed after the update.